Shipping Policy
At Kayluxe we want to ensure a smooth shopping experience for you. Below are our shipping details:
Processing Time:
• All orders are processed within 2-3 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Estimated Delivery Times
• Standard Shipping: 5-7 business days.
(more options coming soon).
Please note that delivery times may be delayed due to unforeseen circumstances such as weather, customs processing, or carrier delays.
Shipping Costs:
• Standard shipping 6.00.
• Free shipping is available for orders over $50.
Lost or Delayed Packages
We are not responsible for lost, stolen, or delayed packages once they have been shipped. If you experience any issues, please contact the shipping carrier directly with your tracking number.
Return & Exchange Policy
We want you to love your jewelry! If you’re not completely satisfied, we offer returns and exchanges under the following conditions:
Returns & Exchanges
• Items can be returned or exchanged within 14 days of delivery.
• Items must be unused, unworn, and in original packaging to be eligible.
• Earrings are final sale due to hygiene reasons.
How to Start a Return:
1. Email @[email protected] with your order number and reason for return.
2. We will provide return instructions.
3. Once we receive and inspect the item, we will issue a refund or exchange.
Refunds:
• Refunds will be processed within 5-7 business days after receiving the returned item.
• Original shipping costs are non-refundable.
Terms & Conditions
Payments:
We accept the following payment methods:
✔️ Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
✔️ PayPal
Order Cancellations
• You may cancel an order within 12 hours of placing it. Once an order is shipped, it cannot be canceled.
Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos, and we will assist you in resolving the issue.
By purchasing from Kayluxe, you agree to our Shipping, Return, and Terms & Conditions policies.
For any questions, feel free to contact us at [email protected]